Replacement rules

OdinStore Inspection and Replacement Rules

Version dated 24 September 2026. These rules apply to orders placed after publication and supplement the User Agreement. They do not retrospectively change terms of previously paid orders.

1. Inspection period

The Buyer has 4 hours from delivery of the access details to perform an initial inspection of an ordinary order. A different period for a large batch may be agreed with Support and recorded before delivery; absent such agreement, the standard 4-hour period applies. Payment time and delivery time are not necessarily the same.

Check access, the package and features explicitly listed on the product page. If possible, capture a screenshot or short video showing the issue and its time. Until inspection is complete, avoid changing passwords, email addresses or roles, adding payment methods, funding the account or running ads unless necessary to test a stated feature.

2. When replacement is available

• The supplied credentials are incorrect or the stated access was unavailable when delivered.
• The account or advertised ad resource was suspended or inaccessible at delivery.
• A material stated feature was missing at delivery: GEO, package contents, advertised business verification, number of ad accounts, a stated limit or another feature explicitly listed for that item.

For Facebook Business Managers, check access, BM status and the stated limits/resources; for TikTok Ads and Snapchat Ads, check access, ad-account status and the stated package; for email products, check mailbox access and stated features. Only characteristics promised for the specific item are covered.

3. What is not sufficient by itself

• A restriction arising after delivery due to Buyer actions, ads, payment methods or changes made by a third-party platform.
• Ad rejection, campaign performance, an unstated spending limit or targeting country.
• Loss of access after changing credentials, sharing access or using an insecure device, if the issue did not exist at delivery.

A changed setting or later report does not automatically result in rejection: Support considers the evidence of when and why the issue occurred. These rules do not restrict mandatory rights under applicable law.

4. How to report a problem

1. Stop using the affected item so its condition can be checked.
2. Within the initial inspection period, contact @OdinStore_Supp or odinstore.space@gmail.com.
3. Provide the order number or checkout email, affected item and quantity, delivery time, description and screenshot/video. Share passwords and backup codes only via a separately agreed secure channel.

Support will review the claim and may ask for additional evidence. If a defect existing at delivery is confirmed, a conforming replacement is provided. If an equivalent replacement is unavailable, a refund of the affected item's price will be considered; any other remedies required by law remain available.